Advantage! is a comprehensive support & maintenance program available for users who need a higher level of damage cover, an extension to their warranty or simply a fixed price maintenance package for their annual budget.
Atlantas Marine is an approved VideoRay service center and can carry out all ROV repairs and servicing in-house. This ensures the quickest possible turn around time for our customers - and avoids the delays involved in having to return a system to a US based manufacturer.
Damage and Loss Protection
VideoRay will repair or replace any part that is damaged or lost during normal use. There is no charge for parts, labour or shipping to and from VideoRay.
Exclusions:
Preventative Maintenance and Product Upgrades
With the Advantage program, there are two different types of Maintenance available for your VideoRay to stay in top condition:
Annual System Tune-Up – Will allow professional ROV mechanics to inspect your VideoRay system and make any adjustments or repairs as necessary. There is no charge for parts, labor or shipping to and from VideoRay.
“Anytime” System Tune-Up – Will also allow professional ROV mechanics to inspect your VideoRay system and make any adjustments or repairs as necessary. There is no charge for parts or labor, but the owner/user must pay for shipping to and from VideoRay.
Product upgrades entitle members of Advantage! to any upgrades in technology or software that become available for the same model or components that they own.
Comprehensive Coverage Wear & Tear Protection and Failure Damage
The Advantage! Program will repair or replace any consumable item. Examples include thruster seals, domes, light bulbs, among others. The Failure Damage has the standard comprehensive one year warranty is extended for the Advantage! coverage period regardless of the age of your VideoRay equipment.
Complete Operational Loss and The Loaner Program
If your submersible is lost or destroyed, VideoRay will make available a replacement component right away at 50% off MSRP. Previously you were limited to one ‘accident’ per year; the new program has no restrictions on how many times the core component/submersible is replaced. You may also request a loaner while your ROV is being repaired. VideoRay maintains a pool of loaners, and systems are available on a first come first served basis. All components may not be available at all times.
Priced for Affordability
Advantage! is charged at 15% of current price of the VideoRay system (based on manufacturer’s suggested retail price). Advantage! is available to all VideoRay customers. If an established VideoRay customer would like to enroll in Advantage! after the first anniversary of his/her purchase, upgrades may be required at list prices to the most recent version before coverage can begin.
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